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| SERVICE SOLUTIONS FOR YOUR BUSINESS

We provide solutions for Serviced Apartments, Independent Hotels & Branded Hotels

Mirelle

Hi I am Mirelle and Chief OptimiZer! 

My first taste of the hospitality industry in 1993, working for an independent hotel where I had the prestigious title of “Events Manager” I was equipped with an A4 pad and a hotel engraved pen, a desk phone on a desk that creaked and swayed with the slightest movement. 

I couldn’t have been more proud!

... the realisation that I was manually collecting, recording and chasing deposits for Christmas party nights, lunches and packages for a conference and bedroom hotel in Surrey alongside the individual dietary requirements for 450+ people made me feel like I was indispensable.

However my steep learning curve also involved…..

Dealing with multiple brides on same day weddings – anyone who knows the wedding market will know that brides do not like (or want to know) if there is another “unique” event taking place during their special event, Dinner Dances in multi event rooms at the same time in multiple rooms! 

A GM that consulted the “tea leaves” for inspiration on pricing the events.  An owner that lived on site that at “the drop of a hat” would decide to cancel the 150 person event because of a migraine. 

And, oh the staff meals, made up of all of the left overs from the events regularly including Brussel Sprouts, Baked Beans and Cabbage on the same plate. 

Who would want to build a career in the hospitality Industry?

So, a 23 year journey via National and International Brands; Guoman (formerly Thistle Hotels), IHG, Hilton, Hilton Hotels, Radisson Blu Hotel Group (formerly Carlson Rezidor Hotel Group) working with different sizes of hotels, with different mixes of revenue streams, locations and business segments I realised that there were a lot of “Busy Fools” who Kept doing “what they always did and were surprised when they always got the same results”.

A chance conversation (in the pub!), with Jason Living (he’s the dad of my sons school friend) said “is Revenue Management applicable for Serviced Apartments?  That coupled with a request from Heather Hart to conduct some training on Smart Space on behalf of IDEAS Systems were the origins of OptimiZe Revenue.

Not one for taking easy options coupled with a great passion for; MICE (meetings, incentive, conference and events), Serviced Apartment (apart/hotel) and independent hotel sectors of the hospitality industry are areas of the industry that in my opinion, have been overlooked for many years in terms of tools, systems, training, resources, expertise and recognition of their value.  This is where OptimiZe Revenue adds the most value.

OptimiZe Revenue provides affordable Training, Coaching, Mentoring and outsourcing of Revenue Management, Distribution, Social Media, Sales and Marketing  expertise that will take your business to the next level and make you more profit.

Now, they call me the Magic Maker!  Now we all know that it isn’t magic but the 23 years experience and the team of OptimiZers around me that makes the magic..

For the past 23 years, these skills were honed over around Business and Leisure customer contracting bedroom requirements.

A journey via National and International Brands; Guoman (formerly Thistle Hotels), IHG, Hilton, Hilton Hotels, Radisson Blu Hotel Group (formerly Carlson Rezidor Hotel Group) working with different sizes of hotels, with different mixes of revenue streams, locations and business segments I realised that there were a lot of “Busy Fools” who Kept doing “what they always did and were surprised when they always got the same results”.

  • Account Management

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  • Negotiation Skills

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  • Sales Cycle

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  • Customer Service

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  • Customer Segmentation

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  • Pricing Strategy

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Meet the Team

OptimiZers… at your service

Colin

Content and Rate Optimizer

Hi, I work on Distribution Content so I make sure that the description and images on your distribution channels (OTAs; Booking.com, Expedia, brand website, etc) are all up to date, and targeting the right audiences. Based on Demand and Occupancy pricing I also change rates in your property manager system (PMS) to push through your channel Manager by Day of Week.

Colin has worked in the Broadcast Media for 10 years and has taught his specialism in schools and colleges across the UK for nearly 20 years.

Lucy

Data Analysts and Researcher

Hi I am responsible for
Analysing and interpreting market data and monitoring
the performance
Of your property in relation to the market
And your competitors
I make daily rate recommendations based on the
information I ascertain.